“You’re not just changing the technology in the back room,” with IP telephony, says Craig Hinkley, senior vice president and manager of strategy, architecture and security for enterprise access and desktop services at Bank of America. “What you’re doing has an impact on the way associates are using the technology every day; it’s a little more disruptive.”
I thought that was a great quote, and it comes by way of an article in CIO-Today. They’re taking a closer look on where we are with VoIP, and what kind of effect it’s having on business today. When organizations like Bank of America, Amazon.com and the New York Times are rolling out VoIP in their very own offices, you know that IP telephony is here to stay. Statistically, a mere two years ago, only a third of business phones were IP, but now, it’s over 60%. That’s quite a leap in a short amount of time. It hasn’t been that sharp an increase with residential customers, however, and they’re coming along a bit slower.
Why are business customers migrating to VoIP more now than a year ago? It could be that they are seeing VoIP isn’t just a new fad. As with any big advancement in technology, people need time to adjust to change. I know I do. I balk at change until the very last second. I took forever just to switch from VHS movies to DVD. Of course, once you make the switch, you can’t imagine ever going back. I mean, really, who remembers life before Tivo? But now that VoIP has been here for a few years, people are starting to warm up to the idea, and see that it works, saves them money and has the potential to make them more efficient.
You can read the rest of CIO-Today’s piece right here.