Cisco building VoIP into salesforce.com
The natural affinity between small business, VoIP and salesforce.com has not gone unnoticed at Cisco. Starting later this week, Cisco’s Smart Business Communications architecture will allow VoIP integration with salesforce.com’s SaaS CRM architecture. That means calls coming in over a Cisco VoIP system can automatically populate salesforce.com’s CRM screens. Unified Call Connector, as the service is called, will be offered free by download to channel partners that specialize in VoIP, and is also free for salesforce.com’s direct customers.
For more about the Cisco/salesforce.com alliance:
- read this article from ChannelInsider
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