VoIP’s effects don’t stop at the phone
When a transformational technology gets introduced into an enterprise, the changes don’t stop just with the technology. When VoIP was brand new, it was about being cheaper. Now that the costs savings turn out to be more ephemeral than the price warriors promised, CIOs are turning their thoughts to using VoIP to make business processes more efficient–which means investing in new applications that take advantage of converged communications. “More efficient,” of course, usually means busting up silos and fiefdoms, which means changing the way people work–and we all know how much people like changing the way they work. So what started out a decade ago as a kind of geek toy that let internet users chat with each other has evolved into boardroom game changer.
For more about VoIP as a transformational technology:
- read this article in eChannelLine