Whether you’re a large or small business, making the switch to VoIP can be a daunting task, and surely not one that you want to take lightly.
There’s a lot of time and money invested, and Laurie Shook, Verizon Business’ director of managed IP telephony, said that companies should “focus on the quality of a voice deployment and who best suits its needs, instead of trying to do it themselves.”
“Companies need to realize there is too much at risk to try to do it yourself,” she said. “Businesses aren’t used to thinking of their telephone systems as an IT system.”
In a recent article on Search VoIP, Shook said that there are 10 things a company that a company shuld focus on when considering a switch to managed VoIP.
Evaluate service provider and system integrator capabilities in terms of breadth of services and flexibility of offerings.
Ensure that the vendor is financially stable and committed to the business over the long haul.
Determine whether resources are available when and where they are required.
Look for a service provider that will build upon the existing investment in hardware and software.
Identify the scope and scale of service provider responsibility.
Tour the company’s network management facility and meet the people who will monitor the network.
Ask about employee and site certifications.
Select a service provider with built-in system redundancy.
Obtain fully documented service resolution procedures.
Consider vendors that are committed to continued investment in network operations and systems integration.
This entry was posted
on Tuesday, January 30th, 2007 at 5:38 pm and is filed under VOIP News.
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