AT&T’s Holiday Bonus
DIRECTV has extended their current contract with AT&T for another year, to the tune of a cool $33 million. By doing so, they’ll be adding VoIP in their call centers through AT&T’s Multiprotocol Label Switching (MPLS) services.
Executive Vice President and Chief Information Officer of DIRECTV, Mike Benson, said in a recent statement, “DIRECTV relies on AT&T to connect our vast call center network, ensuring that DirectTV’s more than 15 million customers have easy access to customer service representatives on a 24/7 basis. The services that AT&T provides for DIRECTV enable us to better control costs while gaining the flexibility that we need in order to support our top-rated customer service operations.”
AT&T definitely has a lot of reasons to celebrate lately. They also just signed a five-year contract with Molson Coors Brewing Company to launch a VPN to connect all fifty of the brewery’s locations in both North American and Europe.